| Services |
@Mindbridge |
@Customer |
| Unlimited Servers for Client Support |
Yes |
No |
| Automatic Application of Server Update |
Yes |
Yes |
| Automatic Application of Client Updates |
Yes |
Yes |
| Client Updates Occur Behind Firewall |
N/A |
Yes |
| 24 x 7 x 365 Syestems Monitoring |
Yes |
Optional |
| Combined Mindbridge/Customer Escalation Procedure |
N/A |
Yes |
| Notification in the Event of System Failure |
Optional |
Yes |
| Notification in the Event of Service Failure |
Optional |
Yes |
| Notification in the Inappropriate Web Logon Attempt |
Optional |
Yes |
| Notification in the Inappropriate SMB (Windows) Attempt |
Optional |
Yes |
| Notification in the Inappropriate Shell Logon Attempt |
Optional |
Yes |
| Proactive Mindbridge action to correct problems |
Yes |
Yes |
| Free Server for Pre-Release Access |
Yes |
No |
| Custom Support Portal |
Yes |
Yes |
| Custom Development Portal |
Yes |
Yes |
| Customer Call Center Help Desk |
Yes |
Yes |
| Customer Email Help Desk |
Yes |
Yes |
| Customer IM Help Desk |
Yes |
Yes |
